Topic: I'd like to know more about the service.
- Can I cancel at anytime?
- How many DVDs do I receive?
- How can I contact you?
- When will I receive my free DVD?
- How do I choose my free DVD?
- Will I be responsible for paying for lost DVDs?
- What happens if the DVD is damaged when I receive it or when you receive it? Am I charged?
- Are there any limits to which movies I can borrow?
- Can I purchase DVDs?
- What happens if a DVD is lost in the mail?
- What name will appear on my credit card statement?
- Do you charge sales tax?
- How can there be no due dates or late fees? Is there a catch?
- How does the free trial work?
- How many DVDs do I get during the 10-day free trial?
- How long can I keep the DVDs after the free trial?
- Will I be billed for the free trial?
- Can I cancel the free trial at anytime?
- Will people know that I’m renting adult DVDs?
- Do you ship outside of the United States?
- How does the rental list work?
- I wanted the 12 DVD option. but I can’t get it. How do I change this?
- Can I purchase DVDs with online checks?
You can cancel at anytime for any reason. It’s simple. Cancel online at our support page or call customer service toll free at 1-800-591-9844.
You can select as many DVDs as you want onto your Rental List. Depending on your program, the maximum number of rentals you’re allowed is 3, 4, 6, or 8 DVDs at a time.
Still want more? For the die-hards, we offer an ultimate package of 12 DVDs at a time for just $50 (and you receive a FREE DVD EVERY MONTH!) available after your second month of membership. Contact customer service at 1-800-591-9844 to upgrade after your second charge.
Shipping is always free both ways - no hidden charges!
Send back one DVD at a time or all at once, but please put only one DVD in an envelope. We’ll ship the next DVD on your rental list immediately. Be sure to put your DVDs in their original sleeves. This ensures that the DVDs will be processed on your account.
Contacting us is always easy. Either use the Contact & Support page to send a message to a specific department or call our toll free support line at 1-800-591-9844
Active and recurring members of the website who have paid for three consecutive months of membership will be eligible to receive one free DVD. Your account must be active and in good standing at the end of each 3 month period. Your free DVD will be sent upon the completion of each three-month period with your next regular order. You can also receive a free DVD EVERY MONTH if you purchase our ultimate package.
To create a wish list of DVDs, follow these steps:
- Log on to your account.
- Go to MY FREE DVD LIST on the left side of the homepage and check the box under "Choose ANY title from Legend, Pure Filth, Visual Image and more." Then, click on MY FREE DVD LIST.
- From the MY FREE DVD LIST page, you can search for titles to add to your list.
- When you find a title that you wish to add to your list, click on "ADD THIS TITLE TO MY FREE DVD LIST. Do not click on Rent DVD Now unless you also wish to add this title to your rental queue.
- We suggest you add at least 5 titles to your list. We cannot guarantee you will get your free DVD if you only have one choice on your list.
- Once titles are added to your list, you can change their order on the MY FREE DVD LIST page. After you have changed the order of the titles you wish to receive, be sure to click on UPDATE MY FREE DVD LIST. If you have any further questions or would like assistance with any of these steps, you can contact our Customer Service Center at 1-800-591-9844.
If you report the DVDs as lost before your membership expires, you will not be charged.
No. All we ask is that you ship back the damaged or broken DVD. If you would like to rent the DVD again, you will need to re-add it to your rental list. You can also report the damaged DVD to customer service by calling 1-800-591-9844
Upon becoming a member, you can rent ANY DVD we offer without restrictions.
Yes. DVDs range from $9.95 to $19.95. The more you buy the more you save. Click on "Previewed on sale" on the left side window. There are many to choose from. Happy shopping!
This is rare, and, due to the nature of our movies, we will need to investigate the loss by contacting you and your local postal service. Visit our Contact and Support page and enter your phone number and the best time to reach you. Even while we investigate, you will be able to rent and return DVDs
To protect your privacy, you will be billed by URD.
No.We don’t.
There's no catch. The flat monthly fee allows you to keep up to 3, 4, 6 or 8 DVDs out for as long as you want. So, it's entirely up to you when you want to return a DVD. Each time you return a DVD, we'll send another DVD from your rental list. For the die-hards, we offer an ultimate package of 12 DVDs at a time for just $50 (and you receive a FREE DVD EVERY MONTH!) available after your second month of membership. Contact customer service at 1-800-591-9844 to upgrade after your second charge. Shipping is always free both ways - no hidden charges!
It's easy!
Sign up for a free trial by entering your shipping and billing information. Add as many DVDs as you want to your Rental List. You can have 3 DVDs at a time and return them as often as you wish. If you like the service (and we think you will), then stay on as a monthly member. Your credit card will be charged $19.99 at the end of the 10-day free trial.
Want more DVDs? You can upgrade your membership at anytime.
4 DVDs - $24.99 per month
6 DVDs - $29.99 per month
8 DVDs - $39.99 per month
For the die-hards, we offer an ultimate package of 12 DVDs at a time for just $50 (and you receive a FREE DVD EVERY MONTH!) available after your second month of membership. Contact customer service at 1-800-591-9844 to upgrade after your second charge.
Shipping is always free both ways - no hidden charges!
You can cancel at anytime during the 10-day free trial without being charged. After cancellation, you will have 10 days to return your DVD rentals. Need help signing up? Call customer service at 1-800-591-9844.
You are allowed to borrow 3 DVDs at a time during the 10-day free trial.
When you cancel your free trial membership, you have 10 days to return your rented DVDs.
A pre-authorization hold will be placed on your credit card when you sign-up for the free trial. This is not a charge. If you cancel before the free trial ends, it will be removed from your credit card. However, if you do not cancel within the 10-day trial, your credit card will be charged $19.99 for a monthly membership and you will continue to receive DVDs.
Of course!
You can cancel your 10-day free trial membership at anytime. If you do not cancel, you will become a monthly member and your credit card will be charged $19.99.
You can cancel online through our Contact & Support Page or call customer service at 1-800-591-9844.
All DVDs are shipped in plain packages with no description of the contents. In addition, the DVD disk is shipped without its explicit casing. We keep all membership information in a secure data center.
Unfortunately, we do not currently offer rental service outside of the United States.
You add the DVDs you wish to view to your rental list. You can include as many as you like. We will send you the DVDs in the order of your rental list according to availability.
You can upgrade to the 12 DVD package (and get a FREE DVD EVERY MONTH) after you’ve been a member with us for three months. Contact our customer service department at 1-800-591-9844, and we will be happy to upgrade your membership.
No. Unfortunately, at this time, you can only purchase DVDs with a credit card. Even if you pay your monthly membership fees with an online checking account, you will still need to use a credit card to purchase DVDs.
