Topic: I'd like to know about billing.
- How much does it cost to rent from PurpleFlix?
- Can I join even if I don't own a credit card or a checking account?
- Can I join with a money order?
- What name will appear on my credit card statement?
- How does the free trial work?
- How many DVDs do I get during the 10-day free trial?
- How long does the free trial last?
- How long can I keep the DVDs after the free trial?
- Will I be billed for the free trial?
- Can I cancel the free trial at anytime?
- Do you ship outside of the United States?
- Can I purchase DVDs with online checks?
- I wanted the 12 DVD option, but I can’t get it. How do I change this?
- Can I join even if I don't own a credit card or a checking account?
You can choose from the following packages:
3 DVDs - $19.99 per month
4 DVDs - $24.99 per month
6 DVDs - $29.99 per month
8 DVDs - $39.99 per month
For the die-hards, we offer an ultimate package of 12 DVDs at a time for just $50 (and you receive a FREE DVD EVERY MONTH!) available after your second month of membership. Contact customer service at 1-800-591-9844 to upgrade after your second charge.
Shipping is always free both ways - no hidden charges!
We accept money orders for 6 months of basic membership plus handling fees. Start by signing up to the website with your name, email address, and all shipping information. Do not fill out the billing information. You will receive an email from us asking you to complete the joining process. Disregard that email.
Then, send a money order in the amount of $125.00 to:
PurpleFlix
Customer Service Department
PO Box 10930
Canoga Park, CA 91309
Make sure to include your name, email address, and shipping address with your money order so we can activate your account and send you an email confirmation. Your account will be active for 6 months.
If you have any further questions you can contact our customer service center toll free at 1-800-591-9844. We look forward to providing you with the very best in online DVD rentals.
We accept money orders for 6 months of basic membership plus handling fees. Start by signing up to the website with your name, email address, and all shipping information. Do not fill out the billing information. You will receive an email from us asking you to complete the joining process. Disregard that email.
Then, send a money order in the amount of $125.00 to:
PurpleFlix
Customer Service Department
PO Box 10930
Canoga Park, CA 91309
Make sure to include your name, email address, and shipping address with your money order so we can activate your account and send you an email confirmation. Your account will be active for 6 months.
If you have any further questions you can contact our customer service center toll free at 1-800-591-9844. We look forward to providing you with the very best in online DVD rentals.
To protect your privacy, you will be billed by URD.
It's easy! Sign up for a free trial by entering your shipping and billing information. Add as many DVDs as you want to your Rental List. You can have 3 DVDs at a time and return them as often as you wish. If you like the service (and we think you will), then stay on as a monthly member. Your credit card will be charged $19.99 at the end of the 10-day free trial.
Want more DVDs? You can upgrade your membership at anytime.
4 DVDs - $24.99 per month
6 DVDs - $29.99 per month
8 DVDs - $39.99 per month
For the die-hards, we offer an ultimate package of 12 DVDs at a time for just $50 (and you receive a FREE DVD EVERY MONTH!) available after your second month of membership. Contact customer service at 1-800-591-9844 to upgrade after your second charge.
Shipping is always free both ways - no hidden charges!
You can cancel at anytime during the 10-day free trial without being charged. After cancellation, you will have 10 days to return your DVD rentals. Need help signing up? Call customer service at 1-800-591-9844.
You are allowed to borrow 3 DVDs at a time during the 10-day free trial.
The free trial lasts for 10 days. If you do not cancel within 10 days, your credit card will be charged $19.99 for a monthly membership and you will continue to receive DVDs from your RENTAL LIST.
If you wish to upgrade your membership and get more DVDs or cancel during the free trial, contact customer service at 1-800-591-9844 or 1-818-591-5015.
When you cancel your free trial membership, you have 10 days to return your rented DVDs.
No. If you cancel your membership before the 10-day free trial ends, your credit card will not be charged.
A pre-authorization hold will be placed on your credit card when you sign-up for the free trial. This is not a charge. If you cancel before the free trial ends, it will be removed from your credit card. However, if you do not cancel within the 10-day trial, your credit card will be charged $19.99 for a monthly membership and you will continue to receive DVDs.
You can cancel your 10-day free trial membership at anytime. If you do not cancel, you will become a monthly member and your credit card will be charged $19.99.
You can cancel online through our Contact & Support Page or call customer service at 1-800-591-9844.
Unfortunately, we do not currently offer rental service outside of the United States.
No. Unfortunately, at this time, you can only purchase DVDs with a credit card. Even if you pay your monthly membership fees with an online checking account, you will still need to use a credit card to purchase DVDs.
You can upgrade to the 12 DVD package (and get a FREE DVD EVERY MONTH) after you’ve been a member with us for three months.
Contact our customer service department at 1-800-591-9844, and we will be happy to upgrade your membership.
